Q + A
It all starts here! Once you have your venue and date locked down, feel free to browse our inventory items here and start adding items to your wishlist as you go!
Don’t worry, there’s no payment required to submit it – this is just an easy way for you to let us know which specific items you’re most interested in so that we can check availability of those items for your date. Once we receive your inquiry and wishlist, we will get back to you with a customized quote or reach out to you directly if we need a bit more information. If items on your wishlist aren’t available for your date, we’ll suggest alternatives.
If you would prefer to see items in person prior to booking, contact us and we will send you a link to set up an appointment. Once you’re ready to lock in those goods, it’s as simple as signing the contract electronically and putting down your deposit! We require a 50% non-refundable deposit at signing, with the remaining balance due two weeks prior to your event date.
As for set-up, it depends on the type of rental item. We include set-up in the rental rates for our arbors and backdrops and lounge packages. You just tell us where to place it, and we will take care of the rest!
Otherwise, the rest of our items will be placed in a drop-zone designated by you, the venue, or planner/coordinator. Small items like candlesticks and vintage goblets will be delivered in crates so that those items can be placed on tables closer to the event start time by whomever you’ve designated (our delivery windows are often several hours prior to tables being set!) If you need recommendations for day-of coordination or styling, we’d be happy to provide recommendations. Any small items that were delivered in crates should be placed back into the same crates prior to retrieval.
Delivery fees are calculated based on the distance to the project location, current fuel costs, the total size of the order and vehicle/staff requirements for transporting and loading, as well as any unique access or load-in challenges at the location. You will be provided with a customized delivery fee quote on your proposal.
Small items than can fit in an average car may be processed as will-call orders for pick-up at our warehouse. Large items like velvet sofas, as well as delicate items like those made of wicker or glass are generally not available for will-call. Since many of our items are vintage, delicate, and have unique shapes, they require special packing and handling to ensure that they arrive to your event in the best condition!
Yes, please! We offer a complimentary 1-hour inventory viewing appointment at our warehouse for every event. You can reach out via our contact form to schedule an appointment. We’ve found that meeting our clients in person through these appointments has allowed us to get to know them and their style better when we’re starting the process so we can really customize the experience at their event!
We typically serve the greater Spokane and Coeur d’ Alene areas, as well as Newport, Washington and Sandpoint and Priest Lake, Idaho. We also love providing rentals to events at some of the Northwest’s most beautiful venues in areas such as Walla Walla, the Tri-Cities, Quincy, and Winthrop! Contact us for more info.
The rental rates shown on all of our unique rental inventory items are for single-day events. If we are delivering and retrieving the items the day before and/or day after your event (dependent upon the type of items rented and venue requirements,) we don’t charge you more than a single day’s rental. If you are having a multi-day event, though, we do offer special rates depending on the length of the rental, so please contact us for a custom quote!
Our rental minimum fees for delivery orders vary for the time of year and are exclusive of tax, protection fees, and delivery fees.
Rental minimums are $500 for peak season (May through September) and $150 for off-peak season (October through April).
Rental minimums for will-call orders are $150 for peak season and $50 for off-peak season. Please note that some items are not available for will-call orders.
Accidents happen! That’s why we’ve come up with a solution so you don’t need to stress about minor spills or damage – the protection fee. This small fee covers any typical minor damage that may occur during your event like a chipped glass, a small spill on an upholstered piece, etc. This non-refundable fee allows us to keep all of our pieces in tip-top shape so that they arrive to you looking just how you expect them to! Gross negligence resulting in major damage or loss is not covered, however, and the client may be charged a replacement fee of up to 5 times the rental rate per item severely damaged and/or missing.
We love an excuse to hunt for specific items if it’s something that would integrate well into our inventory. If it’s a custom design for a backdrop or arbor that you’re looking for, we’d love to help bring it to life! Please note that we require 3-6 months of lead time for custom searches and custom builds. Give us a shout to discuss!
Trends are always changing, and we also need to occasionally retire items that are no longer a good fit for our evolving collection, so we plan to host warehouse sales 1-2 times per year! This may be virtual (on Instagram) or in person, so sign up for our email list to be the first to hear about upcoming sales!
We LOVE getting creative with other local vendors and think it’s a great way for us all to showcase new concepts and provide inspiration for our clients! However, we have implemented some new policies on styled shoots and are selective about how many we participate in each year. If you have an amazing idea in mind, reach out via our contact form so we can chat!